Last Updated: September 18, 2026

At Weydrop, we want every customer to have a clear and transparent experience when purchasing products, booking appointments, or using delivery and pickup services through our marketplace.

Because Weydrop is a marketplace connecting customers with independent sellers, brands, businesses, and service providers, refund eligibility may depend on the type of transaction, the seller or service provider's applicable policy, and applicable law.

This Refund Policy explains when refunds may be available and how refund requests are handled.

1. When Can You Request a Refund?

Depending on the transaction, you may be eligible for a refund if:

• Your order is cancelled by Weydrop or the seller.

• A product is unavailable after payment.

• You receive the wrong product.

• You receive a product that is damaged or defective.

• You receive an incomplete order.

• An eligible product is returned in accordance with the applicable return policy.

• A booking is cancelled under the applicable cancellation terms.

• A service provider cancels an appointment.

• You are charged more than once for the same transaction.

• Your payment is completed but the order or booking cannot be fulfilled.

• A refund is otherwise required under applicable law.

Eligibility may vary depending on the product, service, seller, service provider, and circumstances of the transaction.

2. Marketplace Refunds

Weydrop operates as a marketplace and may facilitate transactions between customers and independent sellers or service providers.

For marketplace transactions:

• The relevant seller or service provider may be responsible for the product or service.

• Weydrop may facilitate the refund request and communication.

• The seller or service provider may be required to approve or process eligible refunds.

• Weydrop may assist in resolving disputes where appropriate.

Nothing in this policy limits any mandatory rights or protections provided to consumers under applicable law.

3. Order Cancellation

Customers may be able to cancel an order before it has been processed or prepared, depending on the order status and seller policy.

Cancellation may not be possible after:

• The seller has started preparing the order.

• The order has been dispatched.

• The order has been collected by a delivery partner.

• The order has been prepared for pickup.

• The product has been customized or made specifically for the customer.

Where cancellation is accepted, any eligible refund will be processed according to this Refund Policy and applicable law.

4. Seller Cancellation

A seller may cancel an order when, for example:

• The product is unavailable.

• Inventory information was incorrect.

• The seller cannot fulfill the order.

• There is an obvious pricing or listing error.

• The order cannot reasonably be fulfilled.

If you have already paid for an order that is cancelled by the seller, Weydrop may arrange an eligible refund.

5. Wrong or Incorrect Product

If you receive a product that is different from what you ordered, please contact Weydrop customer support as soon as possible.

You may be asked to provide:

• Order number

• Description of the issue

• Photographs of the product

• Photographs of the packaging

• Other information reasonably required to investigate the issue

After reviewing the request, Weydrop or the relevant seller may offer an appropriate remedy, which may include:

• Replacement

• Exchange

• Refund

• Other remedy required by applicable law

6. Damaged or Defective Products

If your product arrives damaged or has a manufacturing or functional defect, please report the issue as soon as reasonably possible.

Depending on the circumstances, the available remedy may include:

• Replacement

• Repair

• Exchange

• Refund

The applicable remedy may depend on the product, seller policy, warranty, manufacturer requirements, and applicable law.

Customers should keep the original product and packaging until the claim has been reviewed where reasonably possible.

7. Missing Items

If an order is missing one or more items, contact Weydrop customer support with your order details.

After investigation, we may provide:

• The missing item, where available;

• A partial refund; or

• Another appropriate remedy.

8. Delivery Issues

A refund may be considered where an order cannot be delivered because of circumstances attributable to Weydrop or the seller, subject to applicable law and the circumstances of the order.

Refunds may not be available where delivery cannot be completed because the customer:

• Provided an incorrect address.

• Provided incomplete delivery information.

• Was unavailable to receive the order.

• Refused to accept the order without an eligible reason.

• Failed to respond to reasonable delivery attempts.

Any delivery charges will be handled according to the circumstances of the cancellation or failed delivery and applicable law.

9. Pickup Orders

For orders selected for pickup, customers should collect their order according to the pickup instructions and applicable pickup period.

A refund may be available when:

• The seller cannot provide the order.

• The order is cancelled by the seller.

• The product is unavailable.

• The customer receives the wrong or damaged product.

• Another refund entitlement applies under applicable law.

If a customer fails to collect an order within the applicable pickup period, the refund may be subject to the seller's policy and applicable law.

10. Appointment and Service Refunds

Weydrop may allow customers to book appointments with participating businesses and service providers.

Refund eligibility may depend on the cancellation policy displayed when the appointment was booked.

Customer cancellation

A customer may receive a full or partial refund when an appointment is cancelled within the permitted cancellation period.

Appointments cancelled after the permitted cancellation period may be subject to:

• A cancellation fee;

• Partial refund; or

• No refund,

depending on the applicable booking terms.

Service provider cancellation

If a service provider cancels an appointment and the customer has already paid, an eligible refund may be provided.

If a service provider cannot provide the booked service, customers should contact Weydrop support as soon as possible.

11. No-Show Appointments

If you fail to attend an appointment or arrive too late to receive the service, the booking may be considered a "no-show."

No-show refunds depend on the cancellation terms presented at the time of booking and the service provider's policy.

12. Failed or Unsuccessful Payments

If your payment appears to have been charged but the order or booking was not successfully created, please contact Weydrop support.

We may verify the transaction with our payment provider.

In some cases, a payment authorization may appear temporarily on your account even though the transaction was not completed. Such authorization may be automatically released by the payment provider or bank according to its procedures.

The time required for the amount to become available again may depend on your bank or payment provider.

13. Duplicate Payments

If you believe you have been charged more than once for the same order or booking, contact Weydrop support with:

• Order or booking number

• Transaction information

• Date and time of payment

• Other relevant information

After verification, an eligible duplicate payment will be refunded.

14. Refund Method

Where possible, refunds will generally be made using the same payment method used for the original transaction.

For example:

Card payment → Refund to the same card

Other electronic payment → Refund through the applicable payment method

Weydrop may use an alternative refund method where necessary or permitted by applicable law.

15. Refund Processing Time

Once a refund has been approved and initiated, the time required for the funds to appear in your account depends on the payment provider and financial institution.

Weydrop does not control the processing time of your bank or payment provider.

You may receive a refund confirmation from Weydrop when the refund has been initiated.

16. Partial Refunds

A partial refund may be appropriate when:

• One item in a multi-item order is missing.

• Part of an order is incorrect or damaged.

• Only part of a service was not provided.

• A partial cancellation is permitted.

• Another circumstance justifies a partial refund.

The amount of the refund will depend on the affected product, service, fees, and applicable circumstances.

17. Delivery Fees and Service Fees

Whether delivery fees, platform fees, booking fees, or other charges are refundable depends on the reason for the refund and applicable terms.

Where a transaction cannot be fulfilled due to the seller, service provider, or Weydrop, applicable fees may be refunded where required or appropriate.

Where the issue is caused by the customer, certain fees may not be refundable where permitted by applicable law.

18. Promotional Discounts and Coupons

If an order purchased using a discount, coupon, promotional code, or credit is refunded, the refund may be calculated based on the amount actually paid.

Promotional credits or coupons may not be refundable as cash unless required by applicable law.

Where an entire order is cancelled, promotional benefits may be restored where appropriate and technically possible.

19. Products That May Have Special Refund Conditions

Certain products or services may have specific refund or return requirements because of their nature.

Examples may include:

• Personalized products

• Made-to-order products

• Perishable goods

• Opened hygiene-related products

• Digital products

• Certain services

• Products subject to special regulatory requirements

Where special conditions apply, they should be displayed before purchase where required.

20. How to Request a Refund

To request a refund:

Step 1

Log in to your Weydrop account.

Step 2

Open My Orders or My Bookings.

Step 3

Select the relevant order or appointment.

Step 4

Select Request Refund or contact Weydrop Customer Support.

Step 5

Provide the requested information and supporting evidence, if applicable.

Weydrop or the relevant seller/service provider may review the request before approving the refund.

21. Refund Investigation

For certain refund requests, Weydrop may need to investigate the transaction.

This may involve:

• Reviewing order information.

• Reviewing delivery information.

• Contacting the seller or service provider.

• Reviewing photographs or other evidence.

• Reviewing payment records.

• Reviewing communications.

• Confirming the delivery or pickup status.

Customers are expected to provide accurate information during the refund process.

Fraudulent or abusive refund requests may result in restrictions on the account, subject to applicable law.

22. Refund Abuse and Fraud

Weydrop may investigate unusual or repeated refund activity.

Examples may include:

• Repeated false claims of missing products.

• Repeated false claims of damaged products.

• Payment fraud.

• Manipulation of promotions.

• Multiple accounts used to abuse refund policies.

• Providing misleading information.

Where permitted by law, Weydrop may restrict refunds or take appropriate action against accounts involved in fraudulent activity.

23. Chargebacks

If you believe a transaction was unauthorized or incorrectly charged, you should contact Weydrop first where appropriate.

You may also have rights to dispute a transaction directly with your bank or payment provider.

Weydrop may provide transaction information to the relevant payment provider or financial institution when necessary to investigate a chargeback or payment dispute.

24. Consumer Rights

Nothing in this Refund Policy is intended to remove, restrict, or replace any mandatory consumer rights, guarantees, warranties, or remedies provided by applicable law.

Where applicable law provides greater rights than this policy, the applicable legal requirements will prevail.

25. Changes to This Refund Policy

Weydrop may update this Refund Policy from time to time to reflect changes to:

• Our services

• Marketplace operations

• Payment methods

• Seller policies

• Applicable laws

• Business practices

The updated policy will be published on the Platform with a revised "Last Updated" date.

26. Contact Us

If you have a refund, cancellation, payment, order, pickup, delivery, or booking issue, please contact Weydrop through our official customer support channels.

Weydrop

Website: Weydrop.com

Email: [[email protected]]

Business Address: [MANAMA /ALSALMANIYA]

Country: [Bahrain]

Quick Refund Guide