Last Updated: September 18, 2026

At Weydrop, we aim to provide customers, sellers, brands, and service providers with a clear and convenient cancellation process.

Weydrop is a marketplace connecting customers with independent sellers, brands, businesses, service providers, and delivery partners. Cancellation rights and conditions may vary depending on the type of transaction, order status, seller or service provider, and applicable law.

This Cancellation Policy explains how cancellations are handled on the Weydrop Platform.

1. What Can Be Cancelled?

Depending on availability and the status of the transaction, customers may be able to cancel:

• Product orders

• Delivery orders

• Pickup orders

• Appointment bookings

• Service bookings

Cancellation availability is displayed or determined based on the applicable transaction and its current status.

2. Cancelling a Product Order

Customers may request cancellation of a product order before the seller has begun processing or preparing the order, where cancellation is available.

Cancellation may become unavailable once:

• The seller has started preparing the order.

• The product has been packed for shipment.

• The order has been handed to a delivery partner.

• The order has been prepared for pickup.

• The product has been customized or made specifically for the customer.

• The order has otherwise reached a stage where cancellation is no longer reasonably possible.

If cancellation is unavailable, the customer may still have return or refund rights under the applicable Return Policy, Refund Policy, seller terms, or applicable law.

3. Seller Cancellation

A seller may cancel an order when necessary, including where:

• A product is unavailable.

• Inventory information was incorrect.

• The seller cannot fulfill the order.

• There is an obvious pricing or listing error.

• The order cannot reasonably be fulfilled.

• Cancellation is required by applicable law.

If the customer has already paid for an order cancelled by the seller, an eligible refund will be processed in accordance with the Weydrop Refund Policy and applicable law.

4. Weydrop Cancellation

Weydrop may cancel an order or booking where reasonably necessary, including where:

• The transaction cannot be fulfilled.

• Payment cannot be successfully authorized.

• Fraudulent or unauthorized activity is suspected.

• A technical error has affected the transaction.

• A seller or service provider is unable to fulfill the transaction.

• Delivery or pickup cannot reasonably be completed.

• Cancellation is required by applicable law.

Where an amount has already been paid, Weydrop will process any applicable refund in accordance with the Refund Policy and applicable law.

5. Appointment Cancellation

Weydrop may allow customers to book appointments with participating businesses and service providers.

Appointment cancellation terms may vary depending on the service provider.

The applicable cancellation conditions may include:

• Free cancellation within a specified period.

• Cancellation subject to an applicable fee.

• Partial refund.

• No refund for late cancellation.

• No refund for a no-show.

Where applicable, the cancellation conditions should be displayed during the booking process.

6. Customer Appointment Cancellation

Customers should cancel appointments as early as possible.

If an appointment is cancelled within the permitted cancellation period, the customer may receive an eligible refund.

If an appointment is cancelled after the permitted cancellation period, the booking may be subject to the service provider's applicable cancellation fee or other terms, where permitted by law.

7. Service Provider Cancellation

A service provider may cancel an appointment due to circumstances such as:

• Unavailability.

• Operational issues.

• Emergency circumstances.

• Incorrect availability.

• Other circumstances preventing the service from being provided.

If the customer has already paid and the service provider cancels the appointment, an eligible refund may be provided.

Where possible, customers may also be offered the option to reschedule.

8. Appointment Rescheduling

Where supported, customers may request to reschedule an appointment rather than cancel it.

Rescheduling is subject to:

• Service provider availability.

• The original booking terms.

• Applicable cancellation rules.

• Applicable law.

A rescheduled appointment may be subject to a new date and time selected by the customer.

9. No-Show Appointments

A "no-show" occurs when a customer fails to attend an appointment or does not make themselves available for the appointment without cancelling it within the applicable cancellation period.

No-show consequences may include:

• No refund.

• A cancellation or no-show fee.

• Loss of the appointment.

• Requirement to make a new booking.

The applicable no-show terms should be communicated during the booking process where available.

10. Delivery Order Cancellation

Customers may request cancellation of a delivery order before it reaches a stage where cancellation is no longer possible.

Once an order has been prepared, dispatched, or collected by a delivery partner, cancellation may no longer be available.

If delivery cannot be completed because of a customer-related issue, such as an incorrect address or failure to receive the order, refund eligibility may be affected, subject to applicable law.

11. Pickup Order Cancellation

Customers may be able to cancel a pickup order before the seller has prepared the order, where cancellation is available.

Cancellation may become unavailable once:

• The order has been prepared.

• The order has been packaged.

• The order has been marked ready for pickup.

• The product has been customized.

• Another stage has been reached where cancellation is no longer reasonably possible.

Where cancellation is unavailable, applicable return rights may still apply.

12. Failure to Collect a Pickup Order

If a customer does not collect an order within the applicable pickup period, the order may be treated as an uncollected order.

Depending on the product and applicable terms:

• The seller may contact the customer.

• The order may be cancelled.

• The product may be returned to the seller.

• A refund may be processed where applicable.

• Certain fees may be non-refundable where permitted by law.

Special conditions may apply to perishable or time-sensitive products.

13. Cancellation Fees

Some transactions may include cancellation fees.

A cancellation fee may apply when:

• A customer cancels an appointment after the permitted cancellation period.

• A seller has already started preparing a product.

• A delivery partner has already been assigned or dispatched.

• A service provider has incurred costs related to the booking.

• Another cancellation charge is permitted under applicable law.

Any applicable cancellation fee should be disclosed before or during the relevant transaction where required.

14. Refunds Following Cancellation

Where a cancellation qualifies for a refund, the refund will be handled according to the Weydrop Refund Policy.

Refunds will generally be made to the original payment method where reasonably possible.

The time required for a refund to appear in the customer's account may depend on the customer's bank or payment provider.

15. Promotional Orders

If an order or booking was made using:

• Discount codes

• Coupons

• Promotional credits

• Vouchers

• Special offers

the cancellation and refund amount may be subject to the terms of the applicable promotion.

Promotional credits may not be refundable as cash unless required by applicable law.

16. Multiple-Seller Orders

Because Weydrop is a marketplace, a customer may purchase products from multiple sellers in a single shopping session or order.

Different sellers may have different:

• Cancellation conditions

• Processing times

• Return policies

• Refund conditions

Cancelling one seller's products may therefore not automatically cancel products purchased from another seller.

17. How to Cancel an Order

Where cancellation is available:

Step 1

Log in to your Weydrop account.

Step 2

Open My Orders or My Bookings.

Step 3

Select the order or appointment you want to cancel.

Step 4

Select Cancel Order or Cancel Booking.

Step 5

Select or provide the cancellation reason where requested.

Step 6

Confirm the cancellation.

The Platform will display the cancellation status where available.

18. Cancellation After the Option Is Unavailable

If the cancellation button is no longer available, the order or booking may already be in a stage where cancellation cannot be automatically processed.

In such cases, customers may contact Weydrop Customer Support.

Weydrop may review the circumstances and determine whether cancellation, return, replacement, rescheduling, or refund options are available.

19. Fraudulent or Abusive Cancellations

Weydrop may investigate unusual or repeated cancellation activity.

Examples may include:

• Creating orders with no intention of completing them.

• Repeatedly cancelling orders after preparation.

• Misusing promotional offers.

• Creating fraudulent accounts.

• Attempting to avoid legitimate charges.

• Other activity that abuses the Platform.

Where permitted by applicable law, Weydrop may restrict account functionality or take other appropriate action.

20. Seller and Service Provider Responsibilities

Sellers and service providers using Weydrop are expected to:

• Maintain accurate inventory or availability.

• Keep appointment availability up to date.

• Process cancellations appropriately.

• Follow applicable marketplace rules.

• Follow applicable refund and return requirements.

• Comply with applicable laws and regulations.

Weydrop may take appropriate action where sellers or service providers repeatedly fail to meet their marketplace obligations.

21. Consumer Rights

Nothing in this Cancellation Policy is intended to exclude, restrict, or replace mandatory consumer rights provided by applicable law.

If applicable law provides a customer with a right to cancel, withdraw, return, receive a refund, or obtain another remedy, those rights will continue to apply.

Where this policy conflicts with mandatory applicable law, the applicable law will prevail.

22. Changes to This Cancellation Policy

Weydrop may update this Cancellation Policy from time to time to reflect changes in:

• Marketplace operations

• Products and services

• Appointment services

• Delivery services

• Pickup services

• Payment methods

• Seller requirements

• Applicable laws and regulations

The latest version will be published on the Weydrop Platform with the applicable "Last Updated" date.

23. Contact Us

If you need assistance cancelling an order or appointment, please contact Weydrop Customer Support through the official support channels available on the Platform.

Weydrop

Website: Weydrop.com

Email: [[email protected]]

Business Address: [MANAMA /ALSALMANIYA]

Country: [Bahrain]

Quick Cancellation Guide