Last Updated: September 18, 2026

At Weydrop, we aim to make receiving your orders simple, convenient, and reliable.

Weydrop operates as a marketplace connecting customers with independent sellers, brands, businesses, and service providers. Depending on the order, delivery may be fulfilled by Weydrop, the seller, or an authorized delivery partner.

This Shipping & Delivery Policy explains how orders are prepared, shipped, delivered, and collected through the Weydrop Platform.

1. Shipping and Delivery

Weydrop may offer different fulfillment options depending on the product, seller, location, and availability.

Available options may include:

• Home Delivery

• Express Delivery, where available

• Scheduled Delivery, where available

• Store/Seller Pickup

• Designated Pickup Locations

The available options and applicable fees will be displayed during checkout where available.

2. Marketplace Delivery Model

Because Weydrop is a marketplace, the party responsible for fulfilling an order may vary.

Depending on the transaction:

• The seller may prepare and dispatch the order.

• Weydrop may coordinate the delivery.

• A third-party delivery partner may deliver the order.

• The customer may collect the order directly from the seller or designated pickup location.

The applicable fulfillment method may be shown during checkout.

3. Delivery Areas

Delivery availability depends on:

• Customer location

• Seller location

• Product availability

• Delivery partner coverage

• Product type

• Delivery method

• Operational conditions

Some products or sellers may only be available in selected areas.

Weydrop may expand or change delivery coverage from time to time.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

The address may include:

• Building number

• Street name

• District

• City

• Postal code where applicable

• Apartment or unit number

• Additional delivery instructions

• Contact telephone number

Weydrop and/or the delivery partner may contact the customer when additional information is required to complete delivery.

5. Changing the Delivery Address

Customers should verify their delivery address before completing an order.

After an order has been confirmed, changing the delivery address may not always be possible.

If an address change is requested:

• The seller may need to approve the change.

• Delivery availability may need to be rechecked.

• Additional delivery charges may apply where permitted.

• Delivery may be delayed.

• The order may need to be cancelled and reordered in certain circumstances.

Customers should contact Weydrop support as soon as possible if the delivery address is incorrect.

6. Delivery Times

Estimated delivery times may be displayed during checkout or after an order is placed.

Delivery times may depend on:

• Seller preparation time

• Product availability

• Customer location

• Delivery distance

• Delivery partner availability

• Traffic

• Weather

• Public holidays

• Operational conditions

Unless expressly stated otherwise, delivery times are estimates and are not guaranteed.

7. Same-Day and Express Delivery

Where available, Weydrop may offer same-day or express delivery.

These services may:

• Have specific delivery areas.

• Have additional fees.

• Have specific order cut-off times.

• Depend on seller preparation time.

• Depend on delivery partner availability.

The estimated delivery time and applicable fee will be displayed where available.

8. Scheduled Delivery

Where available, customers may select a preferred delivery date or time window.

Scheduled delivery is subject to:

• Seller availability

• Product availability

• Delivery capacity

• The selected delivery window

• Operational circumstances

A selected delivery window is an estimated window unless expressly stated as guaranteed.

9. Delivery Fees

Delivery fees may vary depending on:

• Delivery distance

• Customer location

• Seller location

• Order size

• Product type

• Delivery method

• Delivery speed

• Delivery partner

• Promotional offers

Any applicable delivery fee should be displayed during checkout before the order is completed.

10. Free Delivery

From time to time, Weydrop or participating sellers may offer free delivery promotions.

Free delivery may be subject to conditions such as:

• Minimum order value

• Selected sellers

• Selected products

• Specific locations

• Promotional codes

• Limited promotional periods

The applicable conditions will be displayed with the relevant promotion.

11. Multiple-Seller Orders

Weydrop may allow customers to purchase products from multiple sellers.

Products from different sellers may:

• Be prepared separately.

• Have different delivery times.

• Arrive in separate packages.

• Be delivered by different delivery partners.

• Have different delivery fees.

An order containing products from multiple sellers may therefore arrive in more than one delivery.

12. Order Tracking

Where tracking is available, customers may be able to view order status through their Weydrop account or application.

Order statuses may include:

• Order received

• Order confirmed

• Preparing

• Ready for pickup

• Picked up by delivery partner

• Out for delivery

• Delivered

• Cancelled

Tracking availability may vary depending on the seller and delivery method.

13. Delivery Notifications

Weydrop may send notifications regarding an order, including:

• Order confirmation

• Order preparation

• Dispatch

• Delivery updates

• Estimated arrival

• Delivery completion

• Delivery issues

Notifications may be provided through available channels such as the Weydrop application, SMS, email, or other supported communication methods.

14. Customer Availability

Customers should ensure that someone is available to receive the order during the applicable delivery period.

Where appropriate, the delivery partner may contact the customer before or during delivery.

If the customer is unavailable, the delivery partner may:

• Attempt to contact the customer.

• Wait for a reasonable period.

• Arrange another delivery attempt where available.

• Return the order to the seller.

• Follow the applicable delivery procedure.

Additional delivery charges may apply in certain circumstances where permitted by applicable terms and law.

15. Failed Delivery

A delivery may be considered unsuccessful when the delivery partner cannot complete delivery after reasonable attempts.

Examples include:

• Incorrect address.

• Incomplete address.

• Customer unavailable.

• Customer cannot be contacted.

• Customer refuses delivery.

• Access to the delivery location is unavailable.

• Other circumstances attributable to the customer.

The applicable cancellation, return, and refund rules will depend on the circumstances of the failed delivery.

16. Incorrect Delivery Address

If an order cannot be delivered because the customer provided an incorrect or incomplete address, the customer may be responsible for any applicable additional delivery costs where permitted by law.

If the order is returned to the seller, refund eligibility will be determined according to the Weydrop Cancellation and Refund Policies and applicable law.

17. Delayed Deliveries

Weydrop aims to deliver orders within the estimated delivery period.

However, delays may occur due to circumstances including:

• Traffic

• Weather

• High order volumes

• Seller preparation delays

• Delivery partner availability

• Technical issues

• Public holidays

• Unexpected operational circumstances

• Events outside reasonable control

If a significant delay occurs, Weydrop may provide an updated estimated delivery time or other available options.

18. Lost Orders

If an order does not arrive or cannot be located, customers should contact Weydrop Customer Support.

Weydrop may investigate the delivery by reviewing:

• Order information

• Delivery records

• Tracking information

• Delivery partner records

• Seller records

• Customer communications

Depending on the outcome and applicable law, the customer may be offered a replacement, refund, or another appropriate remedy.

19. Damaged Packages or Products

Customers should inspect delivered products when reasonably possible.

If a package or product arrives damaged, customers should contact Weydrop as soon as reasonably possible.

We may request:

• Order number

• Photographs of the package

• Photographs of the product

• Description of the damage

• Other information necessary to investigate the issue

Customers should retain the packaging and product until the claim has been reviewed where reasonably possible.

The applicable remedy may include replacement, exchange, repair, refund, or another remedy required by applicable law.

20. Incorrect or Missing Items

If an order contains an incorrect or missing item, contact Weydrop Customer Support.

After investigation, the applicable remedy may include:

• Delivery of the missing item.

• Replacement.

• Exchange.

• Partial refund.

• Full refund where appropriate.

• Another remedy required by applicable law.

21. Pickup Orders

Where available, customers may choose to collect orders from participating sellers or designated pickup locations.

Pickup information may include:

• Pickup address

• Opening hours

• Pickup instructions

• Collection period

• Order reference

• Verification requirements

Customers should follow the instructions provided with their order.

22. Pickup Collection Period

Customers should collect pickup orders within the period specified by the seller or Weydrop.

If an order is not collected within the applicable period:

• The seller may contact the customer.

• The order may be cancelled.

• The product may be returned to the seller.

• A refund may be processed where applicable.

• Special conditions may apply to perishable or time-sensitive products.

23. Pickup Verification

The seller or pickup location may require reasonable verification before releasing an order.

Verification may include:

• Order number

• QR code

• Pickup code

• Customer name

• Mobile number

• Other reasonable verification information

Customers should not share pickup or verification codes with unauthorized persons.

24. International Shipping

International shipping may be offered for selected products or locations.

Where international shipping is available, additional conditions may apply, including:

• Customs requirements

• Import restrictions

• Duties

• Taxes

• Clearance charges

• Delivery restrictions

• Product-specific restrictions

Unless expressly stated otherwise, the customer may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country.

Weydrop may restrict international shipping for certain products or destinations.

25. Seller Shipping Responsibilities

Where sellers are responsible for fulfillment, they must:

• Maintain accurate product availability.

• Prepare orders appropriately.

• Package products securely.

• Provide accurate shipping information.

• Dispatch orders within the applicable processing period.

• Follow applicable marketplace requirements.

• Comply with applicable laws and regulations.

Repeated failure to meet marketplace shipping requirements may result in appropriate action against the seller.

26. Delivery Partner Responsibilities

Delivery partners are expected to:

• Handle orders with reasonable care.

• Follow applicable delivery procedures.

• Use accurate delivery information.

• Attempt delivery according to the applicable instructions.

• Update delivery status where supported.

• Treat customers and sellers respectfully.

• Comply with applicable laws and safety requirements.

27. Restricted or Special Products

Certain products may require special shipping conditions because of their:

• Size

• Weight

• Fragility

• Temperature requirements

• Regulatory requirements

• Product characteristics

Additional delivery charges, restrictions, or procedures may apply.

Any significant shipping restrictions should be communicated to customers where applicable.

28. Delivery to Certain Locations

Some locations may have delivery restrictions, including:

• Remote areas

• Restricted-access buildings

• Certain commercial facilities

• Locations with limited vehicle access

• Areas outside current delivery coverage

Where delivery is unavailable, the applicable option should be displayed during checkout where possible.

29. Returns and Shipping

If a product is eligible for return, the return shipping arrangements will be handled according to the Weydrop Return Policy.

Where the return is caused by a seller-related issue, such as:

• Wrong product

• Damaged product

• Defective product

• Product materially different from its listing

the seller or Weydrop may arrange or cover applicable return shipping costs, subject to applicable law.

For customer-requested returns, the customer may be responsible for return shipping costs where permitted by applicable law and the applicable seller terms.

30. Delivery Fees After Cancellation or Return

Whether a delivery fee is refunded following cancellation or return depends on:

• Reason for cancellation or return

• Order status

• Seller policy

• Delivery status

• Applicable law

Where the seller, Weydrop, or another responsible party causes the order to be cancelled or cannot fulfill the order, applicable delivery fees may be refunded where required or appropriate.

31. Delivery and Force Majeure

Weydrop and its delivery partners may be affected by circumstances beyond reasonable control, including:

• Severe weather

• Natural disasters

• Government restrictions

• Road closures

• Emergencies

• Strikes or labor disruptions

• Major technical failures

• Security incidents

• Other extraordinary circumstances

Where such circumstances occur, delivery may be delayed or cancelled.

Weydrop will take reasonable steps to provide updates and available options.

32. Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to exclude, limit, or replace any mandatory consumer rights or remedies provided by applicable law.

Where applicable law provides greater rights than this policy, the applicable legal requirements will prevail.

33. Changes to This Shipping Policy

Weydrop may update this Shipping & Delivery Policy from time to time to reflect changes in:

• Delivery operations

• Sellers

• Delivery partners

• Pickup locations

• Shipping areas

• Products

• Fees

• Applicable laws and regulations

The latest version will be published on the Weydrop Platform with the applicable "Last Updated" date.

34. Contact Us

If you have questions about shipping, delivery, pickup, tracking, or a delayed or damaged order, please contact Weydrop Customer Support through the official support channels available on the Platform.

Weydrop

Website: Weydrop.com

Email: [[email protected]]

Business Address: [MANAMA /ALSALMANIYA]

Country: [Bahrain]

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